Privacy Policy
Last Updated: September 1, 2025
What Information We Collect
When you visit our website, complete a contact form, schedule a service, or subscribe to updates, we may collect the following information:
- Name, email address, phone number, and property address
- Service preferences and inquiry details
- Website usage data (pages visited, location, browser/device info)
- Payment and billing information (processed securely via third-party providers)
- Uploaded images or documents related to your service requests
- Communications or interactions with our team
How We Use Your Information
We use the collected information for the following purposes:
- To contact you regarding your inquiries or service requests
- To schedule and manage service appointments
- To improve website functionality and service offerings
- To send email or SMS confirmations, updates, and follow-ups
- For customer support and dispute resolution
- To manage internal reporting, safety compliance, and subcontractor assignments
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Track user sessions and site performance
- Understand how visitors navigate our website
- Store your preferences for future visits
You can manage cookie preferences through your browser settings.
Marketing & Communications
When you provide your contact information or subscribe via forms on our website, you may receive:
- Promotional emails or text messages about seasonal offers or new services
- Invitations to leave reviews or complete surveys
- Newsletters with renovation tips, maintenance reminders, or community updates
You can unsubscribe from marketing at any time by clicking “unsubscribe” at the bottom of our emails or texting STOP for SMS messages.
Your Rights
As a user, you have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to service record retention policies)
- Withdraw consent for marketing communications
- Request a copy of the data we hold about you
To exercise your rights, email us at info@cleanbreakbc.com.
Data Storage & Security
We take appropriate measures to safeguard your data, including:
- Secure third-party platforms (CRM, payment processors, booking systems)
- Access control and encryption where possible
- Internal policies on handling customer data securely
Subcontractors & Service Providers
We may share limited information (such as name, address, and scope of work) with approved subcontractors or vendors solely to complete your requested services. All partners are required to comply with our data handling practices and privacy expectations.
Future Policy Updates
We may occasionally update this Privacy Policy to reflect changes in law, technology, or business operations. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions about this Privacy Policy or to submit a request regarding your personal information:
Email: info@cleanbreakbc.com
Phone: 778.200.2141
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Mail: Clean Break Home Services – Vancouver & Victoria, BC